Sales Reviews

LAURA H

6/25/2018

Salesman William Hill was extremely courteous and knowledgeable. The entire staff was helpful.

KELSEY B

6/14/2018

Great experience and most helpful staff.

CHRISTINA T

6/11/2018

Firmin Ford personnel from Jim Firmin, the owner,the salesman, Will Sharpton, and finance representative, Sally Byers, the experience was impeccable.  Attention to detail and every circumstance is "no problem" to solve and "ask all the questions you need to until we answer your questions".  I highly recommend purchasing from Firmin Ford and I guarantee the experience will be nothing like you have experienced in buying a Ford product from any other dealer.

DELORES L

5/28/2018

No pressure. This is my fifth purchase from Firmin Ford.  I have had super service from the sales to the  service department.

CHERYL M

5/24/2018

The reason i was not introduced to the Service Dept is I have dealt with them in the past, so no  need for introductions!  I'm very pleased with my purchase and the process to complete my  transaction.  William (my salesman) has now sold me 2 explorers.  I love that I can tell him I  want, "this" vehicle, with these options and he makes it happen.  I went to the dealership,  agreed to my vehicle and the payments and was there no more than an hour.  That is the best way  to buy a car.  I will continue to go to Firmin Ford for future purchases and also continue to  tell anyone who asks what a great place it is to buy a new vehicle!

LEESA I

5/22/2018

Easiest buying experience ever.  Salesman William was excellent and Firmin Ford has the best  service after the sale of any Company I have ever dealt with.

JOY D

5/21/2018

Couldn't be happier!!! The folks at Firmin Ford were outstanding from start to finish.

ROBERT S

5/7/2018

The overall experience is perfect for me. I do wish more superduty trucks where on the lot but being in a smaller town the business aspect makes since not to. Given more time than I had though they would could have gotten the exact superduty for me I wanted. I also wish that more simpler trucks where on the lot. Almost every truck (but the one I bought) seemed to be overloaded with features causing the prices to be high. This is a common thing I see at all dealerships though.

TONY N

4/24/2018

we were treated very well.

LINDA F

4/23/2018

The entire experience was great.  They were very kind and patient with me.  Explained  everything in a way I could understand.  There was absolutely no high pressure tactics.  I felt  like I was dealing with old friends.

CHRISTOPHER G

4/9/2018

I spent a lot of time researching to find the  truck I wanted. I never felt pressured to buy  once during the whole process which took a  few weeks. Everyone I dealt with was nice  and always returned calls/emails promptly.

PATRICIA R

4/2/2018

The salesman was extremely helpful, gracious and courteous.  Improvement? The only thing that could have been improved  upon would have been if the dealership had had the exact car I wanted on the lot when I arrived.  But I was very specific about  what I wanted and I got the car the very next day, which was fine with me.

TODD S

3/19/2018

Fixing defects on truck before purchasing.

GREGORY M

3/12/2018

Arthur's knowledge was great.  He was so easy to work with.  He has a great demeanor and  personality.

MICHAEL H

3/8/2018

William took the time to look for the exact car  that I wanted.

FRANKIE M

3/7/2018

Everything went well as it always does. I've  bought a 2013, 2016, 2017 and a 2018 from  Firmin. All great experiences.

KELLY V

3/7/2018

This is my 3rd vehicle from this dealership. Need I say more!

JEFFREY M

3/6/2018

the dealership was friendly, helpful and communicated well

HILDA C

2/28/2018

Friendly and knowledgeable

JEFFREY S

2/19/2018

Our experience with Firmin Ford is ALWAYS excellent.  Will Sharpton is the absolute best.  He genuinely cares about the people he is  helping.  The Firmin Family Is truly the BEST ....

LISA B

2/15/2018

We won't go anywhere else!  Simply the best!  Thanks, Will, once again!

FRANKIE M

2/8/2018

This is my third purchase from Firmin Ford. First was a 2013 explorer, then a 2016 explorer and most recent a 2018 explorer. All of three experiences of purchasing has been outstanding. Service has been great as well. Firmin Ford, from the owner Jim Firmin down has always been extremely nice. They make you feel as though you are appreciated and not as though just a customer and after the sale it's over. I don't know to Ford's standards how large of a dealership it is but I do know when I step in to the dealership, I am called by name. To answer question of what went particular well during my experience, Everything was great. As mentioned, the thing that stands out most to me with Firmin Ford is they make you feel as though you are appreciated, not like you wanted to purchase a vehicle and you just happen to choose them.

JAMES M

2/1/2018

The trade-in process went very smoothly overall. The overall experience exceeded my expectations.

HERBERT A

1/29/2018

Wonderful dealership! Everything is always done well there. They are truly exceptional.

PAUL B

1/29/2018

This was the third vehicle I've purchased from Firmin through Bob Pace the salesman with imput  from Matt Firmin. They've always been honest and give a fair deal. Probably not the least  expensive but certainly at a price that is fair to me and hopefully good enough for the  dealership to make a few bucks too.

MICHAEL K

1/29/2018

Always a pleasure dealing with Firmin Ford. Jim and his staff have always been courteous, knowledgeable, and accommodating - another satisfying sales experience.

CALVIN L

1/24/2018

No improvements needed. Steve Lynch was the salesman and was great!

FREEMAN D

1/15/2018

Sales person went the extra mile to find the truck of my choice. She did a follow up call to be  sure I was happy with the truck and ask if she could be of further assistance. The truck was not  cleaned up properly even after taking it back to the dealership the following day. Sally paid out  of pocket to an off site clean up shop to have the truck cleaned to meet my expectations for FORD Motor Co. and also the Firmin Dealership. Koo-dos to Sally!!!!!!!!!!!

JAMES J

1/15/2018

Very polite

STEPHEN D

1/12/2018

Total experience went well, cannot think of any areas that need improving.

MARIE B

1/10/2018

Our experience with the whole firman  ford staff was extremely pleasant.  We havent been treated that well by  a dealership in a very long time. Our  salesman was Aurther Philson. He  treated us with the upmost respect &  courtesy. He introduced us to  everyone.  Aurther & Mathew took  very good care of us. We cannot  think of a single thing that could be  improved on.

TIMOTHY W

1/10/2018

Great car buying experience  Would highly recommend

JAMES L

1/5/2018

Everything went great. The staff at Firmin  Ford are top notch, quality people. My  salesman, Will Sharpton was friendly,  honest and excellent.  Best experience I've had with a dealership!

SUSAN R

12/22/2017

I think this is the 7th Ford that we have purchased from Firmin Ford. We know everyone there and  the buying experience is so easy and comfortable. I trust Firmin Ford to deliver the best value  and highest quality buying experience.

TYLEAK C

12/11/2017

During my sales experience, I have had so much help and communication from Firmin Ford to ensure  I got what I wanted. They went above and beyond to make sure I was happy with my overall  purchase. Steve Lynch, Jim Firmin, and Matthew Firmin made sure I got actually what I wanted! I  could not have asked for a better experience for myself. Even after my purchase, Jim Firmin  (owner) texted me and asked how I was enjoying my new vehicle. I felt as though I was part of the  Firmin Ford family.

MICHAEL H

12/11/2017

Very good experience with every one at  firmin ford  very courteous and nice  knowledge of diesel truck that I bought  could have been a little better the truck  didn't have some things on it that I thought it  did after purchase I found these things out

JAMES J

12/8/2017

Transferred my company's business to Firmin Ford for one reason..........Will Sharpton.

STEVEN S

12/8/2017

Matthew Firmin personally helped and was very positive. Sally was very helpful in helping me choose a warranty program and sign the  finance paperwork , not pushy very informative and friendly. Will my salesman was perfect,  first of all he listened to what type of truck I needed and did not try to force me to buy ( like all the  other dealers ) a vehicle on the lot. He was friendly, helpful, knowledgeable and treated me like he was selling the truck to a family member. That is exactly how I was treated, like I was family. He took lots of time to review all my towing options that will help me with  my camper adventures with grandkids.  I had some questions about unusual options ( CNG Engine Prep ) he had answers and when he  said he would call me back with regard to a question he did ( and promptly ). While my truck was on order he called me with updates  and made sure I got the Veteran discount right up to the last day. In researching my truck I probably spoke to a dozen salesmen ( even in Colorado ) and Will at Firmin Ford was hands down the best. He treated me with respect and really cared about my needs, it was like buying a truck from a Trusted Friend.  When he showed me around the nice clean Dealership, finance, service, parts, it was like he was introducing me to his family . Now I  feel like they are my family and they care about me as a client and a person. I highly recommend Firmin Ford to my friends and Will as a great salesman and a good person. I think I will be back in 2020 to ck out the new Broncos and Will is the salesman I will be buying from. Thanks for taking the time to read my comments. Sincerely Steve s

WILLIAM F

12/7/2017

Great experience.  Steve Lynch, salesperson, was very informed about the truck and very helpful.  No pressure. Made the whole experience very easy.  Have bought many cars/trucks and this was one of the easiest experiences yet.

JOHN P

12/1/2017

Salesman, sales manager and dealership owner very friendly and knowledgeable.

JAMES H

11/27/2017

Bob Pace, as always, was very helpful. We appreciate our friends at Firmin Ford.

JAMES C

11/20/2017

Honest, helpful and trustworthy!

JOSEPH D

11/20/2017

Will Sharpton, our sales person, is outstanding and a true credit to the dealership.

CARRIE G

11/16/2017

We are thrilled with our new vehicle purchase!

KEVIN R

11/14/2017

Sally Byers worked very hard to see I got all the promotional deals offered. She is very knowledgeable about automotive systems. She a real keeper!

THOMAS H

11/8/2017

Everything was done well! Thank You so much!

TRACY G

11/6/2017

I am very happy with Firmin Ford and my new Edge.  Thank you so much for everything!

LINDA T

10/23/2017

Great

STEPHEN S

10/23/2017

Not a thing!

LISA W

10/16/2017

Sally Byers was very informative and Matthew Firmin work hard for us to get what we wanted.

ROBERT K

10/16/2017

The people at Firmin were extremely helpful and seemed to want to go above and beyond to help  make sure I got the vehicle I wanted, got the finance terms I needed and had a wonderful overall  experience. I would look to them for my next new car in a heartbeat and have recommended them to  several people.

TIMOTHY G

10/16/2017

I went in to buy so the sales pitch wasn't required and once the salesman understood my seriousness he eased off, and that was appreciated. Under the hood cleanliness seemed to have been overlooked, there was a lot of dust and dead bugs.

DANIEL R

10/11/2017

Best car buying experience ever. Would not buy  a car anywhere else.

NICHOLAS M

10/9/2017

I think that if they stay focused on the customer  they will do good

ROBERT L

10/9/2017

Everything was great.

SUSAN M

9/18/2017

They got me the vehicle I wanted for the price I wanted to pay. I was very  satisfied when I left and I felt  very positive about the over all experience.

CLAYTON C

9/11/2017

Could not have been a better, more helpful  experience in any way. William Hill and the  entire staff went out of their way to be kind  and helpful, as well as honest and fair.

LENA P

9/11/2017

The ease of the transaction.

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